At Novo Foods, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website,
place an order, or otherwise interact with us. Our practices comply with the California Consumer
Privacy Act (CCPA), the General Data Protection Regulation (GDPR), and other applicable laws.

Information We Collect

We may collect details you provide (name, email, phone number, billing/shipping address, payment
details) and automatically collect technical data such as IP address, browser type, and site usage
through cookies.

How We Use Your Information

Your information is used to:

• Process and deliver orders
• Provide customer service and respond to inquiries
• Send updates or promotions (with consent)
• Improve our website and services

Comply with legal requirements
We do not sell your data. Limited sharing occurs only with trusted third parties (shipping partners,
payment processors, IT services) for business purposes.

Cookies

We use cookies to enhance your browsing experience, remember preferences, analyze site traffic, and
provide relevant content. You may disable cookies in your browser, but some features may not work
properly.

Your Rights

You may request access, correction, or deletion of your data, opt out of marketing, or exercise rights
under CCPA/GDPR by contacting admin@novofoodsusa.com.

Data Security

We apply appropriate safeguards, though no system is entirely secure.
Last Updated: 28 September 2025

Terms & Conditions

Use of Site – You may use our website only for lawful purposes. Unauthorized use may result in
restriction of access.

Product Information – We strive for accuracy, but product availability, pricing, and descriptions may
change without notice.

Orders & Payments – By placing an order, you agree to provide accurate information and authorize
payment. Novo Foods reserves the right to refuse or cancel orders at our discretion.

Intellectual Property – All content on this website, including text, images, and logos, is owned by
Novo Foods and may not be used without permission.

Limitation of Liability – Novo Foods is not liable for any damages arising from use of our website,
products, or services beyond the extent permitted by law.

Governing Law – These terms are governed by the laws of the State of New York, without regard to
conflict of law provisions.

Return & Refund Policy

At Novo Foods, customer satisfaction is important to us. If you are not completely satisfied with your
purchase, you may request a return or refund under the following conditions:

Shipping costs are non-refundable unless the return is due to an error on our part.
To initiate a return, please contact us at admin@novofoodsusa.com with your order details.

• Returns must be requested within 14 days of delivery.
• Products must be unopened, in their original packaging, and in resalable condition.
• Perishable items (such as food or beverages) are not eligible for return once opened.
• Refunds will be issued to the original payment method once the returned items are received and inspected.

• Shipping costs are non-refundable unless the return is due to an error on our part.

To initiate a return, please contact us at admin@novofoodsusa.com with your order details.